Boosted International

Privacy Policy

Last updated: 20 October 2026

This policy explains how Boosted International (“we”, “us” and “our”) collects, uses, stores and shares personal information when you visit boostedintl.com, buy our products, create an account, subscribe to updates or contact our team. It also explains how to ask about your information, update it or make a privacy complaint.

1. Information we collect

The information we collect depends on how you interact with us. It can include:

• Contact and account details: your name, email address, phone number, billing and delivery addresses, business details and account credentials.
• Order and payment information: products ordered, pricing, invoices, payment status, transaction references, refunds, delivery instructions and shipment tracking. Payment providers handle card and payment-account details through their own systems; the information returned to us depends on the payment method.
• Vehicle and product information: the make, model, chassis or year of your vehicle, fitment requirements, customisation choices, and photos, videos or files you supply for an enquiry, product development, installation assistance, a return or a warranty claim.
• Communications: emails, contact-form submissions, live-chat messages, social-media messages, support history, reviews and any attachments you provide.
• Preferences and interactions: newsletter choices, product interests, cart activity, promotional signups, and interactions with our emails or advertisements.
• Technical information: IP address, approximate location, browser and device information, referring pages, pages viewed, timestamps, cookie identifiers and security logs.

Please do not send payment-card numbers, passwords, identity documents or sensitive personal information through email, chat or upload fields unless we specifically request it through an appropriate channel. When providing someone else’s details, such as a delivery recipient, please make sure you are authorised to do so and let them know about this policy.

2. How we collect information

We collect information directly when you place an order, create or update an account, complete a form, upload a file, leave a review, subscribe to updates or communicate with us. We also receive information from payment providers, delivery services, marketplaces and social platforms involved in your interaction with us. Cookies and similar technologies collect some information automatically.

You can browse much of the website without giving us your name. If you choose not to provide information needed for an order, delivery, account or support request, we may be unable to provide that part of our service.

3. How we use information

• Process payments and orders, arrange dispatch and delivery, and provide invoices, order updates and digital purchases.
• Manage accounts, answer questions and provide fitment advice, technical support, returns, refunds and warranty assistance.
• Maintain customer and communication records so our team can follow up enquiries across email, chat and linked social channels.
• Send requested product updates, early-access notifications, offers and other marketing where permitted, and manage your preferences.
• Understand shopping activity, measure campaigns, personalise relevant content and improve our products and website.
• Detect fraud, protect accounts and systems, resolve disputes, maintain business records and meet legal obligations.

4. Who we share information with

We share relevant information with people and service providers involved in operating our business, including:

• Authorised staff and contractors, hosting and IT providers, security services, and customer-management and support systems.
• Payment and finance providers, such as WooPayments/Stripe, PayPal and Afterpay where offered, and the banks or payment networks involved in your transaction.
• Delivery and fulfilment providers, shipping platforms such as ShipStation, postal services, couriers, customs and border agencies where necessary for your shipment.
• Email and marketing services, including Omnisend, Mailchimp and Brevo where used; live-chat services such as tawk.to; and connected Facebook or Instagram messaging services.
• Analytics and advertising services, including Google and Meta where enabled, to measure website activity, advertising performance and relevant audiences.
• Suppliers, manufacturers, installers or professional advisers where needed to fulfil an order, investigate a product issue or assist with a claim.
• Authorities or other parties where disclosure is required or permitted by law, necessary to investigate fraud or protect rights, or connected with a lawful business transfer.

Payment services, social networks, marketplaces and other independent providers also handle information under their own privacy policies. Examples include PayPal, Stripe, Omnisend, Mailchimp, Brevo, tawk.to, Google and Meta.

5. Cookies, analytics and advertising

Our website and integrated services use cookies, pixels, local storage and similar technologies. Some support essential functions such as keeping items in your cart, signing in, remembering currency preferences, processing checkout and protecting the site. Others help measure visits and conversions, understand product interest, recognise returning visitors and deliver or measure advertising.

Advertising services may link website events or identifiers with information they already hold, and may receive customer identifiers or order-related events through connected integrations where enabled. These activities can involve cross-site tracking and audience matching.

You can block or delete cookies through your browser, use available device privacy settings, and manage advertising preferences through Google My Ad Center and your Meta account settings. Blocking cookies may affect login, the cart or checkout. Browser controls do not necessarily stop information sent through server-side integrations. You can also contact us about objections or opt-out requests. Where applicable law requires consent for non-essential tracking, that consent must be obtained separately; simply reading this policy or using the website is not a substitute for it.

6. Marketing and your preferences

You can unsubscribe from marketing emails using their unsubscribe link or by contacting us at support@boostedintl.com. Please tell us the email address or phone number involved so we can identify the correct record. If marketing messages are sent by SMS, use the opt-out instructions in the message or contact us.

Unsubscribing from marketing does not stop necessary order, payment, delivery, account-security or support messages. We may keep a limited suppression record to help honour an opt-out.

7. Overseas handling of information

Our staff and contractors access customer information from Australia. However, our service providers and delivery partners operate internationally. Information may be stored, processed or accessed outside Australia, including in the United States and in European or UK locations used by our marketing and technology providers, such as Lithuania and the United Kingdom. International orders also involve recipients in the destination country and, where relevant, transit countries.

Service-provider support teams may need access to customer information to assist us. Locations depend on the provider, the service and the shipment, and may change. Contact us for information about the overseas recipients relevant to your enquiry or order. Overseas privacy laws may differ from Australian laws; any legal obligations that apply to our overseas disclosures continue to apply.

8. Storage, security and retention

Information is held in our website, order, customer-support, email, shipping and service-provider systems, and in business records and backups. We use access controls, secure connections and other safeguards appropriate to the systems involved. No website, email service or storage system can be guaranteed completely secure.

We retain information for the purposes described in this policy, including fulfilment, ongoing customer support, warranty assessment, accounting, fraud prevention and dispute handling, and for periods required by applicable law. Retention depends on the type of record and those needs; deleting an account does not necessarily remove invoices, completed orders or other records we must keep. Backups and providers may retain copies for their applicable retention cycles. Information no longer needed is deleted or de-identified where appropriate.

9. Access, corrections and other requests

Contact us to request access to personal information we hold about you or to ask us to correct inaccurate or outdated information. We may need to verify your identity and the scope of the request. Please avoid sending identity documents until we explain what is needed and how to provide it.

Depending on the law that applies to you, you may also have rights to request deletion, a copy of your information, restriction of processing, withdrawal of consent, or an objection to particular uses, including direct marketing or targeted advertising. These rights can be subject to exceptions, such as legal record-keeping and the need to resolve a claim. We will assess your request under applicable law and explain if we cannot carry it out. Nothing in this policy limits rights you have under applicable privacy law.

10. Reviews, external sites and younger visitors

Reviews and photos you submit for public display may be visible to other visitors. Do not include private details in a public review. External links, social networks and embedded third-party content are governed by the relevant provider’s practices as well as any handling we perform ourselves.

Our store is intended for a general automotive audience and is not directed to young children. If you believe a child has provided personal information that should not have been collected, contact us so we can investigate.

11. Contact and privacy complaints

For a privacy question, request or complaint, contact our team and include enough detail for us to investigate:

We will review the complaint and contact you about the outcome or any further information needed. We aim to respond within 30 days; if more time is needed, we will let you know. If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner (OAIC), or another privacy regulator available to you under applicable law. The regulator will determine whether a complaint falls within its jurisdiction.

12. Changes to this policy

We may update this policy when our services, systems or legal requirements change. The current version and its update date will be available on this page. Where required, we will provide additional notice or obtain consent for a material change.

Related information: Terms, Conditions & Warranty Policy and Return Policy.